Shipping & Returns

Delivery time

Delivery time is 3 to 5 working days (Germany) and 3 to 9 working days (International) after receipt of order. As soon as your order is on its way to you, you will receive a separate shipping confirmation by email.

Shipping costs

• Germany: € 5,90 (free from € 99)
• Other EU countries (Austria, Czechia, Netherlands, Belgium, Luxembourg, Finland, France, Denmark, Poland, Ireland, Italy, Portugal, Spain, Sweden): € 7,90 (free from € 99)
  
• International (Australia, Canada, New Zealand, Norway,Switzerland, United Kingdom, United States): € 24,90 (no duty-free delivery)

Returns & Returns fees

Items can be returned within 14 days of receipt. For orders from Germany, Austria, Netherlands, Belgium, Luxembourg, France, Denmark, Poland and Czechia, RUNACY provides a free return label. For returns from these countries, a return fee is charged based on the type of return.

• For a full return (all items returned), a fee of 6.90 in the respective local currency will be deducted from the refund amount.
• For a partial return (at least one item kept), no fee will be charged.
• For returns from other countries, RUNACY does not cover any costs. In these cases, customers must bear the return shipping expenses themselves.

To create a return, please log into your account at account.runacy.com (use the email address you ordered with).