We offer a 14-day return policy, which means you have 14 days after receiving the last item from your order to request a return.
To be eligible for a return, your item must be unworn, unused, with all original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
To request a return or cancel an unfulfilled order, log into your account at account.runacy.com using the email address you placed your order with.
Returns
If your return request is approved, we'll provide instructions on where to send your return. Items returned without first requesting a return will not be accepted.
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we shipped the wrong product.
For full returns, the original shipping charge is non-refundable. If you keep at least one item from your order, no additional shipping charges will be deducted from your refund.
You can always contact us with any questions at info@runacy.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product so we can resolve the issue as quickly as possible.
Exceptions / Non-returnable items
Returned items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these requirements.
Gift cards cannot be returned.
Exchanges
If you'd like a different size or color, simply return your original item and place a new order after your return has been approved. This is the fastest way to receive your replacement.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@runacy.com.